Assessor Resource
TLII0003
Optimise delivery service
Assessment tool
Version 1.0
Issue Date: May 2024
This unit involves the skills and knowledge required to optimise the delivery of service within a business.
It includes planning delivery service practices, monitoring and implementing continuous improvement strategies, and evaluating, reporting and rectifying delivery service strategies to customers.
Work is performed under minimal supervision.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)